LIFE MEDICAL ALERTS COVERED MEDICAID MEDICARE CHOICES mobile alert for seniors Question? Call Us Today! 501-557-3888
The CareCo difference is our people. Caregiving demands a special combination of heart skills and clinical skills. We recruit only the best caregivers. And each receives the best training in the home care field.
If you are a decision-maker for a person in need of assistance at home, you will come to know our caregivers as trusted partners. And you also have the assurance of knowing that they are backed up by an experienced team of professionals.
CareCo is designed to be an extension of your home and family, so that clients will truly feel the care. And it is comforting to know that our quality of care is supported by the strength of resources you expect from a homecare organization.
Connect with us via our website or telephone at 501-557-3888. Our Customer Service Experts are available 9:00 AM CST to 6:00 PM CST Monday through Friday, and Saturdays from 10:00 AM to 2:00 PM. If you leave a message after hours or if a Customer Service Expert is busy with another client, our goal is to contact you within 30 minutes from the time you left a message. If by web, we will reach out to schedule a call as quickly as possible.
Our Customer Service Experts will work with you to fully understand your unique situation. We will verify your personal information and assess what type of help you or your loved one needs, and provide you with service options that best meet your physical and financial needs.
After all information is gathered, our Client Services Supervisor will discuss next steps and schedule a complimentary in-home assessment or in-home conference.
As part of our complimentary in-home assessment or home conference, one of our highly trained office staff will come to the client’s home and speak with you and/or your loved one face to face to learn more about the client, help determine the amount of care needed, and then work with you to create the Care Plan that meet your needs. This allows us to determine client preferences when assigning a caregiver. Matching the right caregiver to the client is a critical part of the Care Plan.
Based on the mutually agreed upon Care Plan, we will quickly match the client with a highly trained caregiver and schedule the first day of care.
Within 30 days of the client’s first day of care, the client and/or family will receive a customer service call to ensure you are satisfied with the services being received.
Office staff will conduct supervisory visits throughout the duration of care with us. These will be both announced and unannounced visits while the caregiver is present. There will also be intermittent visits with the client and the client’s family to discuss progress of care and to identify any care plan changes.
Office staff may conduct care conferences at the request of the client, the family, the client's physician, or the funding source.